NOTE: Proper authentication is critical to ensuring the protection of personal information. Depending on the response to your request, you may be required to provide proof of identity before it can be fulfilled. We will respond to your request consistent with applicable laws.
Upon receiving your request, we will confirm receipt and we will respond to such requests, free of charge, within 45-days. If necessary, we may take up to an additional 45-days to respond to your request, for a maximum total of 90-days from the day the request is received. Requests for specific pieces of personal information will require additional time to verify your identity. Also, requests submitted in behalf of others will require proof of authorization and verification of identity directly from that individual.
Not every request may be honored where CCPA exceptions apply. Where information is requested to provide personal information such as government identification numbers, financial account numbers, health care numbers, any request that could result in fraud, where we cannot verify your identity or do you not have the authority to make requests for others, such requests will not be honored.
Credit Control is a debt collector, but this is not an attempt to collect a debt. This communication is solely for the purpose of responding to your request made pursuant to the California Consumer Privacy Act. Any information you provide to us will only be used only for that purpose. This communication does not affect your rights under any other state or federal law.