NYC Language Preference

Updated: August 2021.


New York City regulations require us to record the language preference of New York City consumers. Please click here to access your Credit Control, LLC account and choose your language preference from the drop-down menu.

You also can call the toll-free number listed on any correspondence you have received from us or call our main line at 1-888-365-7145 to provide us with your preferred language.

Please note that Credit Control does not provide translation of any communication created or made in English into another language. In some instances, Credit Control does provide agents who can speak in Spanish and in some instances makes limited written communications in Spanish.

A translation and description of commonly-used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

How to Contact Us

Should you have other questions or concerns about these terms of use, please visit our Consumer Page for more information or to contact us or to register a complaint.